299ba Privacy Policy

299ba is a safe and reliable online betting and casino platform for players in Bangladesh. We take the privacy of our users seriously. This privacy policy describes how 299ba collects your personal information, the purposes for which that information is used, who it may be shared with, and the steps we take to keep your information secure.

This policy applies to all users of the 299ba website and platform — from before account registration through to after account closure. By using our platform, you are considered to have agreed to the terms described in this privacy policy. If you do not agree with any term in this policy, please refrain from using the platform.

This privacy policy should be read together with 299ba's Terms and Conditions and Responsible Gaming policy. If any changes are made to the policy, we will post a notice on the website, and for significant changes, registered users will be notified by email.

1.1 Information You Provide Directly

When you create an account on 299ba or use our services, the following information may be collected from you:

1.2 Automatically Collected Information

When you visit our platform, certain information is automatically collected through technical means:

1.3 Financial Transaction Information

Information related to your deposit and withdrawal processes — such as transaction amount, method (bKash, Nagad, Rocket, Upay, bank transfer), and transaction time and date — is stored securely. This information is used to ensure financial security and prevent fraud.

2.1 Service Delivery and Operations

299ba uses your information for the following purposes:

• To assist with account creation and management and to verify your identity
• To process deposits, withdrawals, and other financial transactions
• To provide bonuses, promotions, and rewards
• To record gaming history and account activity
• To provide customer support and respond to your complaints and questions

2.2 Security and Compliance

Your information is also used for our security measures and legal obligations:

• Detecting and preventing fraud, money laundering, and other illegal activity
• Age verification — only those aged 21 or above may use 299ba
• Completing the KYC (Know Your Customer) process
• Setting and monitoring responsible gaming limits
• Complying with applicable laws and regulations

2.3 Platform Improvement

To improve the user experience, we analyse overall usage patterns and preferences. This analysis is not personally identifiable and is used solely to make the 299ba platform more effective, secure, and user-friendly.

3.1 Sharing Information with Third Parties

299ba never sells your personal information to third parties. However, in certain limited circumstances, information may be shared with selected partners:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions.
• Game Providers: Game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive technical data for the purpose of operating games.
• Legal Authorities: Information may be provided in response to valid legal directives, court orders, or requests from law enforcement agencies.
• Technology Service Providers: Information may be shared with trusted technology partners under confidentiality agreements for cybersecurity, data storage, and analytics services.

3.2 Third-Party Privacy Responsibilities

All third parties with whom we share information are required to comply with strict confidentiality agreements. They may use the information received only for the specified purpose and may not disclose it to other third parties for their own purposes.

4.1 Use of Cookies

The 299ba website uses cookies, which are stored as small data files in your browser. Cookies help improve your experience and ensure the platform functions correctly. We use the following types of cookies:

• Essential Cookies: Required for the basic operation of the platform — protecting login sessions and saving form data.
• Functional Cookies: Remembering your preferences and settings, such as language preference.
• Analytics Cookies: Collecting statistics to understand how users interact with the platform.
• Security Cookies: To detect fraudulent activity and ensure secure transactions.

4.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some important platform features from working properly. For more information on controlling cookies, please refer to your browser's help section.

5.1 Technical Safeguards

299ba uses industry-standard technology to keep your information secure. Our security infrastructure includes:

5.2 Staff Training and Policy

299ba staff members who have access to user data are trained to follow strict privacy policies. Only staff whose specific responsibilities require it have access to the relevant information.

5.3 Response to Data Breaches

In the event of a data security breach, 299ba will notify affected users via their registered email as quickly as possible. Clear information will be provided regarding the nature of the breach, the potential impact, and the steps taken to address it.

6.1 Data for Active Accounts

We retain your personal information for as long as your account remains active. This information is needed for service improvement, security assurance, and fulfilling legal obligations.

6.2 After Account Closure

Even after account closure, some information may be retained for a specified period:

• Financial transaction records: for a defined period as required by legal and audit requirements
• KYC and identity verification documents: as required by applicable regulations
• Communication history: for dispute resolution purposes

After the specified retention period ends, personally identifiable information is permanently deleted or anonymised.

7.1 Right to Access Your Information

299ba provides you with the following rights regarding your personal information:

7.2 How to Exercise Your Rights

To exercise any of the above rights, you can contact our support team. We will verify your request and aim to respond within a reasonable timeframe.

Please note that in some cases we may not be able to delete all information or stop processing due to legal obligations or legitimate purposes.

299ba strictly provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors. Age verification is mandatory during the account registration process.

If we become aware that a minor's information has entered our system, we will immediately close that account and permanently delete the associated information.

299ba's servers and technology infrastructure may be located in various countries. When your information is transferred to another country, we ensure that it remains protected in accordance with the standards of this privacy policy.

For international data transfers, we use appropriate contractual safeguards and industry-standard encryption technology to ensure the protection of your information.

299ba may update this privacy policy from time to time. Updates may be required due to legal changes, technological developments, or changes in the scope of services.

For significant changes, we will:

• Publish a clear notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

Continuing to use the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide support in both Bengali and English.

We take all privacy-related requests seriously and are committed to responding within a reasonable timeframe.

To learn about our overall policies alongside privacy matters, please read our Terms and Conditions, and visit our Responsible Gaming page to learn about responsible gaming. You can also check our FAQ section for answers to common questions.